Guaranteed Responsiveness from GECO Emergency Service

To provide electrical services that exceed all of our customers’ requirements and expectations, GECO’s Service Division guarantees its customers 24-hour emergency and rapid response electrical service. Customers know they can call either 314-772-5400 during standard business hours or 314-428-7138 after hours and be guaranteed our immediate attention and a return phone call within 15 minutes.

How does Guarantee uphold such a commitment to customer service? Guarantee invests in employee resources and empowers its people with the necessary tools. GECO routes more than 60 service trucks daily. Those trucks directly support Service, Granite City and GECO Systems.

To optimize manpower assignments, GECO maintains a sophisticated and comprehensive customer database and interrelated manpower schedule. This database is historical in nature and provides the following specific profiles:

  1. Each customer’s needs and material specifications
  2. Each electrician’s specialty and equipment certification
  3. Past project data, efficiently pairing electricians with customers per that projects’ particular scope.

The result of this total team effort is increased customer loyalty and the steady growth of the Service Division’s customer base.